Seller Feedback

It is crucial to maintain positive seller feedback. A high number of positive reviews will result in first-time and repeat customers shopping from your store. Your store's feedback will be visible to customers browsing each item on the marketplace.

Feedback of 3 or less is considered negative feedback and you are obligated to contact the buyer to resolve the issue. This can usually be achieved through offering a partial refund. If you do not address negative feedback, the buyer can escalate their complaint to RcadeTrade support. RcadeTrade has the executive authority to force a full refund to the buyer on your behalf.

If you feel that negative feedback that you received is not deserved, please contact RcadeTrade support for review.

Have more questions? Contact Support